Fulfillment
Fast. Efficient. Timely. Results.
From the start, eCommerce fulfillment has been an essential part of your business. Whether you started by packing boxes in your garage or delivering goods direct, you were acting as your own fulfillment provider. Now that your business has grown, outsourcing to a dedicated third-party logistics service (3PL) may be essential for continued success.
eCommerce fulfillment can be different for everyone. Numerous factors need to be considered when deciding which 3PL services are best for your business. Great service isn’t enough. You also need a partner that has the shipping capabilities needed to move your product safely and effectively to your customer.
Fulfillment Center Location
Just like in real estate, location is a key aspect of e-fulfillment services.
If your goal is national distribution, having one dedicated fulfillment center may not be enough. With Hubmatrix’s footprint, there are multiple warehouse locations across the country allowing your orders to be delivered to most of the contiguous 48 states in three days or less.
Having multiple well-placed fulfillment centers also reduces the overall shipping costs of your products. Most carriers charge their shipping rates based on zones. The further a product needs to travel, the more zones it passes through and the more expensive it is to ship.
High shipping costs are one of the top contributors to shopping cart desertion. Offering your customers cheap or free, efficient, shipping is key to eCommerce success. Having a fulfillment partner with national warehouse coverage enables you to offer competitive shipping options.
FulFillment Center Specialization
Core competencies can differ greatly between fulfillment providers. Choosing the right one for your business is vital for continued growth and success.
Your product’s size and shape can be a determining factor when deciding what fulfillment partner to choose with your business. If your product offers shipping challenges, you’ll need a 3PL provider that can adjust to those. Luckily, Hubmatrix fulfills a vast array of different products and has facilities able to handle sizing and climate-control needs.
Fulfillment Center Turnaround Time
Free two-day delivery has become a standard due to Amazon Prime. This doesn’t mean you need to rely on Amazon to sell your products, though. With a great fulfillment partner, you’ll be able to get your orders processed and in your customer’s hands just as fast.
Ensuring same-day shipping is essential. Orders leaving a fulfillment center quickly, get to your customers quickly. Satisfying your customer’s eCommerce shipping needs will grow your business faster.
Fulfillment Center Customer Support
Customer support involves two key aspects:
- Quick response time to questions and requests
- A 3PL provider that can support your end consumers.
Business features, like having your own dashboard, can allow you to track fulfilled orders in real time. Do not hesitate to ask for help with customer requests. Transparency is key when it comes to customer support. Providing your customers with their own tracking capabilities will minimize the amount of service calls.
A stable, precise, web fulfillment solution will satisfy your customer’s needs and promote positive reviews. A well-formed fulfillment process will save you time and money and can ultimately promote your business’ expansion.
Are you ready to take the next step with Hubmatrix?
Please reach out to our team to discover how we can help you obtain FAST, EFFICIENT, TIMELY, RESULTS as you enhance your D2C relationship.